Refund policy

RETURN REQUIREMENTS: 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

We do not replace/exchange items in case it does not suit.

Original shipping charges are not refunded when returning items.

A proof of purchase (order # or receipt) is required to complete the refund process. 

PROCESS: 

Return requests must be made within 7 days of receiving the item.

To start a return, you can contact us at shadesitori@gmail.com. or Via Instagram Account Handle

Customer will be contacted by our representative.

If approved, customer sends the item back within the given time period. We do not pick up items. They must be returned via courier.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shadesitori@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Refund: Amount will be refunded once the item is received by us.

 

Note For Custom Orders: If Articles are converted into Prescription, Transition, Blue Cut or any other requests made by customer. Only Frame Amount can be refunded as per above criteria. Whereas for any issue in Custom Order, Refund will only be initiated after our team inspects the items and find any issue upon receiving the item back.